Temple Fork Outfitters Canada Spinning & Casting Rod Limited Lifetime Warranty
The Temple Fork Outfitters Canada Spinning & Casting Rod Limited Lifetime Warranty applies for the life of the original registered owner only. Regardless of the cause, if you break your rod we will replace the broken section(s) according to the fee schedule below.
If you live in the Calgary area:
Feel free to bring your broken rod to our office to have it repaired on site. The warranty service charge still applies to walk-in repairs. Click here for a map to Springbrook.
For all other warranty repairs:
To send in your warranty repair, please mail the following items:
- The entire rod
- A description of the issue
- Your return mailing address and phone number
- The applicable warranty fee (see fee schedule table for an example)
Mail to:
TEMPLE FORK OUTFITTERS CANADA
C/O SPRINGBROOK MANUFACTURING LTD.
3809 9TH ST SE
CALGARY AB T2G 3C7
Payment Methods: We accept cheque (made payable to Springbrook Manufacturing Ltd.) and credit card (VISA, Mastercard, and American Express) payments. Credit card information should be included in the envelope and should be comprised of card number and expiry date. Alternately, you can leave instructions to phone for a credit card number once your warranty has been received.
So what happens when we receive your rod?
If you have properly followed the instructions above, we will have your repaired rod or a replacement on its way back to you within 24hrs of receiving the broken rod at our office. If we no longer have the necessary replacement part in our inventory, we will replace the entire rod with an equivalent model for the charge of the warranty fee included in your shipment. We use Canada Post Expedited Parcel service to ship your repaired rod back to you.
Guarantee Against Defects in Materials or Workmanship
In order for the repair to be considered under this guarantee, you must include a note indicating that you believe the rod broke due to defects in the material or construction of the rod. Even if you believe that the breakage resulted for this reason, we still request that you send payment according to the fee schedule.
Upon receiving your rod, we will evaluate the damages to determine if in fact the repair falls under this guarantee. If we determine that your repair qualifies for the guarantee we will replace, at our sole discretion, the broken section(s) or if necessary the entire rod. In this case, we will return your cheque with the replaced section(s) or rod, or if you have given us a credit card number we will not proceed with payment.
However, in the event that we determine that the damages were not caused by a defect in the material or workmanship of the rod, we will proceed normally with the payment and replace the the broken section(s) or entire rod.
This guarantee does not cover: deficiency resulting from shipping; damages caused by neglect, misuse or accidental events; unnecessary human force or assembly; improper maintenance or modifications; normal wear and tear caused by use over time; loss or theft.
| 2 PIECE RODS | 1 PIECE ROD (NO P.O. BOXES) | |
| WARRANTY FEE | $25.00 per section | $35.00 per rod |
| RETURN FREIGHT | ||
| AB | $9.00 | $20.00 |
| BC | $12.00 | $23.00 |
| MB | $10.00 | $22.00 |
| NB | $35.00 | $49.00 |
| NL | $35.00 | $49.00 |
| NT | CALL | CALL |
| NS | $35.00 | $42.00 |
| NU | CALL | CALL |
| ON | $12.00 | $23.00 |
| PE | $35.00 | $49.00 |
| QC | $14.00 | $27.00 |
| SK | $9.00 | $20.00 |
| YT | CALL | CALL |
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*** PLUS APPLICABLE TAXES (GST OR HST) EXAMPLE: FOR A RESIDENT IN ONTARIO WITH A BROKEN SECTION ON A 2 PIECE ROD: |
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Warranty Eligibility:
The preceding warranty applies to the following TFO Canada Spinning & Casting rod series': Gary Loomis Spinning & Casting, Gary Loomis Steelhead, and TiCr2 Spinning & Casting rods.
Should you have any questions regarding these instructions or your particular warranty repair, please do not hesitate to Contact Us.
